Shipping policy

Thank you for choosing Meruxa. We are committed to providing a reliable, transparent, and efficient shipping experience for all our customers. This Shipping Policy explains how your orders are processed, shipped, and delivered after your purchase has been successfully completed.

Once your payment has been confirmed, our fulfillment team carefully prepares your items for dispatch. Orders are typically processed and shipped within 1–3 business days, excluding weekends and public holidays. After your parcel has been shipped, you will receive a confirmation email containing a tracking number so you can monitor your shipment online. Please note that tracking updates may take some time to appear after the package leaves our warehouse.

Delivery times vary depending on the shipping method selected and the destination country. Standard shipping generally takes 7–15 business days, while express shipping options may offer faster delivery. These delivery estimates are not guaranteed and may be affected by customs procedures, courier delays, weather conditions, or other factors beyond our control.

All shipping fees are clearly displayed during the checkout process before payment is completed. From time to time, Meruxa may offer free shipping or promotional shipping discounts, which will be clearly indicated on our website during special campaigns.

For international orders, import duties, taxes, or customs-related charges may apply once the parcel reaches the destination country. These additional fees are determined by local authorities and are not included in our product prices or shipping costs. Customers are responsible for paying any applicable customs charges. As customs policies vary by country, Meruxa cannot estimate or reimburse these fees.

Please ensure that your shipping information is complete and accurate when placing your order. We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details. If a package is returned due to an address error, the customer may be required to cover the cost of reshipping the order.

If your order is delayed, lost, or arrives damaged, please contact us promptly at contact@meruxa.com. Our support team will coordinate with the shipping carrier to investigate the issue and provide updates or a suitable resolution as quickly as possible.

Your satisfaction is important to us. If you have any questions regarding your shipment or delivery process, please feel free to reach out to us at contact@meruxa.com, and our team will be happy to assist you.